Privacy Policy

This Privacy Policy explains how Mumbai Social Network ("MSN", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our website and services at mumbaisocialnetwork.com (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

• Account information: name, email, phone, birth date, gender, display name.
• Profile and activity: hobbies, clubs, interests, messages, meetups created or joined.
• Usage and device data: log data, IP address, browser, pages visited, timestamps.
• Payment data: limited billing details via our payment processor; we do not store full card numbers.
• Location data: approximate location based on device/network, when you allow it.

How We Use Information

• Provide, maintain, and improve the Service and features.
• Enable discovery, matching, messaging, and event coordination.
• Process payments and monthly subscription renewals, and detect/prevent fraud.
• Personalize content, recommendations, and communications.
• Communicate about updates, security, and policy changes.
• Comply with legal obligations and enforce our Terms.

Legal Bases (EEA/UK)

Where applicable, we process personal data based on: performance of a contract, legitimate interests (such as keeping our platform safe and useful), your consent (where required), and compliance with legal obligations.

Sharing of Information

• Service providers: hosting, analytics, customer support, and payment processing.
• Safety and compliance: to law enforcement or others when required by law or to protect rights and safety.
• Business transfers: in connection with a merger, acquisition, or asset sale.

Data Retention

We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and use.

Your Rights

• Access, correct, or delete your personal information.
• Object to or restrict processing in certain circumstances.
• Withdraw consent where processing is based on consent.
• Port your data where technically feasible.

To exercise rights, contact us at hello@mumbaisocialnetwork.com.

Security

We implement reasonable technical and organizational safeguards to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, please contact us to delete it.

International Transfers

Your information may be processed and stored in countries other than where you reside. We take steps to ensure appropriate protections for cross-border transfers consistent with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date and, where appropriate, provide additional notice.

Contact Us

Email: hello@mumbaisocialnetwork.com

Refund Policy

Refunds are evaluated on a case-by-case basis and are primarily governed by our Terms and Conditions. For convenience, the key points are summarized below:

• New subscriptions: New monthly subscriptions are non‑refundable.
• Billing errors: Full refund for accidental duplicate charges or verifiable technical issues.
• Event cancellations: If a paid event organized by MSN is cancelled, you will receive a full refund; third‑party event refunds follow the organizer’s policy.
• How to request: Email your order details to hello@mumbaisocialnetwork.com. We aim to respond within 3–5 business days.

The above is a summary; if any conflict arises, the Terms and Conditions on this site will prevail.